When you think of something as complicated as a Computer Numeric Control (CNC) machine, it's likely that you can feel intimidated by the sheer nature of how complicated it is. There are so many parts that have to be programmed perfectly before it can even begin to function for you. It's not necessarily easy to understand if you don't work with it everyday, and it may not even be very feasible for you to take the time to learn it. For this reason, many people may judge their their dealers based on price or by likability. However, there are people out there would will sell you something that either doesn't work from the start or may not offer you very much help if it happens to malfunction. We'll show you what to look for before you choose.
Experience, Response and Education
How long has the person been working with the CNC machines? What type of background do they have? When you ask a question, are they answering as if you'd asked something different? Do you constantly have to reiterate why you're looking for a CNC machine, your budget or how much data you'll be working with on a daily basis? Even if you don't understand the technology entirely, it doesn't mean that you can't understand when someone can't quite figure out how to give you the details you need to make the decision. You should also be pinning them down exactly on how they'll help you should something go wrong. If you can't get someone to take a call or if it takes a while to get a response, then you can bet it will be difficult to get them when your business is really on the line.